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Returns & Exchanges Policy
We hope every District Mystic Emporium piece feels considered, useful, and aligned with the life you are shaping. Because we are a small business and many of our goods are produced in limited quantities, we maintain a clear and intentional return policy.
Return Window
Returns must be requested within 5 calendar days of delivery.
To begin a return, contact us at connect@districtmystic.com with your order number and the item number/SKU or item name for the item you would like to return. Returns must be approved before they are mailed back to us.
Items sent back without prior approval may not be accepted.
Return Eligibility
To be eligible for a return, the item must be:
- Unused
- Unmarked and unwritten in
- Undamaged
- In its original packaging
- In resale-ready condition
We reserve the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Sale or clearance items
- Gift cards
- Digital products or downloads
- Custom or personalized items
- Opened, used, written-in, marked, or damaged journals, planners, pads, cards, or paper goods
- Items specifically marked 'final sale' on the product page
- Seasonal, limited-release, or special-edition items marked final sale
Return Shipping
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable. If District Mystic Emporium provides a return shipping label, the cost of that label may be deducted from your refund.
We recommend using a trackable shipping method. District Mystic Emporium is not responsible for return packages that are lost, delayed, or damaged in transit.
Refunds
Once your approved return is received and inspected, we will notify you whether the return has been accepted.
If approved, your refund will be issued to the original payment method, minus any non-refundable shipping costs or applicable return label costs. Please allow time for your bank or payment provider to process the refund.
Exchanges
We do not offer direct exchanges at this time.
If you would like a different item, please return the eligible item under this policy and place a new order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 5 calendar days of delivery.
Email connect@districtmystic.com with your order number, the item number/SKU or item name, and clear photos of the item, packaging, and shipping label. If the issue is approved, we will make it right through a replacement, store credit, or refund, depending on the circumstances and product availability.
Excessive or Abusive Returns
District Mystic Emporium reserves the right to limit or refuse returns that appear excessive, fraudulent, abusive, or inconsistent with this policy.
Questions
For return questions, contact us at connect@districtmystic.com with your order number and the item number/SKU or item name.
Last updated August 2, 2026
